This refund and cancellation policy outlines how you can cancel or seek a refund for a product purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 24 hours of placing the order. Cancellation requests may not be entertained if the order has already been communicated to the seller and the shipping process has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please report to our customer service team within 48 hours of receipt of the product. The request will be entertained once the seller has checked and verified the issue. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue to the manufacturer.
In case of refunds approved by DailyApple LLP, the refund will be credited back to the original payment method within 7 business days. Approved exchanges and replacements will be completed within 7 business days.
Cancellations will only be considered if the request is made within 24 hours of placing the order. Cancellation requests may not be entertained if the order has already been communicated to the seller and the shipping process has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please report to our customer service team within 48 hours of receipt of the product. The request will be entertained once the seller has checked and verified the issue. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue to the manufacturer.
In case of refunds approved by DailyApple LLP, the refund will be credited back to the original payment method within 7 business days. Approved exchanges and replacements will be completed within 7 business days.